SPA RECEPTIONIST

OBJECTIVE

Course is designed to help provide knowledge for both existing and prospective Spa Receptionists on how to go about their duties daily. The course is built on ten critical functions of the Spa Receptionist.

PRE-REQUISITE

As much as having sound knowledge in the beauty and spa industries and added advantage, those who have no prior experience can also apply. The diploma in Spa Reception is open to all.

CONTENT

• You as a Spa Receptionist
• Conducting guest consultation
• Handling spa reservations
• Effective communication
• Maximizing spa revenue
• Professional recommendations & retailing
• Customer service excellence
• Handle guest complaints
• Spa receptionist best practices
• Spa receptionists career development

EXAMINATION

The spa receptionist diploma course features both Multiple Choice Questions (MCQ) and assignments.

GRADING OF THE QUALIFICATION

The overall qualification is graded:

Pass – 60% – 74%

Merit – 75% – 89%

Distinction – 90%-100%

This is formed by the collective mark for the multiple-choice questions papers and assignments

CERTIFICATION

Diploma in Spa Receptionist Services.