SPA RECEPTIONIST

OBJECTIVE

Certificate in Spa Receptionist Services enables both existing and future Spa Receptionists to gain the necessary practical and theoretical skills to provide outstanding customer service and wow the guests and gain employment in the worldwide Spa & Wellness industry.

PRE-REQUISITE

No prior experience is required; the certificate in Spa Receptionist Services is open to any candidate.

CONTENT

• You as a Spa Receptionist
• Conducting guest consultation
• Handling spa reservations
• Effective communication
• Maximizing spa revenue
• Professional recommendations & retailing
• Customer service excellence
• Handle guest complaints
• Spa receptionist best practices
• Spa receptionists career development

EXAMINATION

Certificate in Spa Receptionist Services consists of assignments and case studies.

GRADING OF THE QUALIFICATION

The overall qualification is graded:

Pass – 60% – 74%

Merit – 75% – 89%

Distinction – 90%-100%

The collective mark forms by assignments and case studies.

CERTIFICATION & ACCREDITATION

Certificate in Spa Receptionist Services

Accredited by International Practitioners of Holistic Medicine, UK